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INFORMATION ON KYC, CHANGE OF ADDRESS/CONTACT/BANK DETAILS, COMPLAINT REDRESSAL


  1. Know Your Customer (KYC) Procedure
  2. Investors are required to get their one-time Centralized Know Your Customer (CKYC) completed prior to making their investments. CKYC is managed by a Government authorized body named CERSAI which receives, stores, safeguards and retrieves all KYC records in digital form.


    CKYC Form can be submitted at any of the Investor Service Centre (ISC) of any mutual fund along with:

    • Proof of identity (PoI): PAN/any other document (for PAN-exempt investors) listed in the form
    • Proof of address (PoA): Any one document listed in the form
    • NRI/PIO/OCI - Copy of passport/PIO Card/OCI Card and overseas Proof of Address
    • Non-Individuals (Companies, Trusts, etc.) can use KYC Form for Non-Individual

    Please refer to the Instruction/Checklist section on CKYC forms for a detailed list of the required documentation.


    Self-attested copies of all documents & In-Person Verification (IPV) shall be attested by an authorized official of the mutual fund or its Registrar & Transfer Agent (RTA-Cams, KFin Techology, etc.), your KYD Compliant Mutual Fund Distributor or Notary Public, Gazetted Officer, Manager of a Scheduled Commercial/Co-operative Bank or Multinational Foreign Banks .


  3. How can you change your address details?

  4. Submit a KYC Details Change Form along with a self-attested Proof of Address and PAN/any other proof of Identity (for PAN-exempt investors) at any -official point of service.


    Non-Individuals can use “KYC Form for Non-Individual”

    Self-attested copies of all documents & In-Person Verification (IPV) shall be attested by an authorized official of the mutual fund or its Registrar & Transfer Agent (RTA-Cams, KFintech, etc.), your KYD Compliant Mutual Fund Distributor or Notary Public, Gazetted Officer, Manager of a Scheduled Commercial/Co-operative Bank or Multinational Foreign Banks .Once the address is updated in the centralised KRA records, it will automatically get updated across all mutual funds where you have folios.


  5. How can you change your contact details viz. email, mobile number?

  6. Submit a written request to update Email ID/Mobile registration at any of the Points of Service (POS)/Investor Service Centre (ISC) of the mutual fund;


  7. How can you change your bank details?

  8. Bank account details can be changed by submitting a Bank Account Registration Form at any of the ISC of the mutual fund along with any one of the following either in original or attested by the Bank:

    Cancelled original cheque from the new bank with first unit holder name & bank account number pre -printed

    Self-attested bank statement in original / copy of Bank passbook along with original for verification (with entries not older than 3 months)

    Bank Letter duly signed by branch manager/authorized personnel of such bank accounts


  9. What are the modes of submitting a complaint or a grievance?
  10. Send an email to the service email ID of the mutual fund

    Speak to the Call centre of the mutual fund

    Post on the websites or chatbots of mutual funds (where available)

    Submit/Post a written letter to any of the Investor Service Centres (ISCs) of the Mutual fund

    If you transacted through BSE/NSE, approach either the stock broker or the investor grievance cell of the respective stock exchange

    If you transacted through Mutual Funds Utilities India (MFU), contact the customer care of MFUI on 1800-266-1415 or send an email to clientservices@mfuindia.com


    If the complaint remains unresolved, you can also approach SEBI by logging a complaint on SEBI’s complaints redressal system (https://scores.gov.in/scores/Welcome.html)


Details of ISCs, email ID, Contact numbers of mutual funds are available on the website or the Scheme Information Document (SID), or the Statement of Information (SAI) of the concerned mutual fund.


Investors should deal only with SEBI Registered Mutual Funds listed under Intermediaries/Market Infrastructure Institutions on the SEBI website https://www.sebi.gov.in/intermediaries.html.

 
 
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING TO ACCESS THIS SITE

The following terms and conditions govern your use of this website (www.dhflpramericamf.com). Your use of this website and Content (defined below) constitutes your acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should immediately cease use of this website and Content.

This website presents information and content that is owned or licensed by DHFL Pramerica Mutual Fund, DHFL Pramerica Asset Managers Private Limited, its parents, subsidiaries and affiliates ("DHFL Pramerica"). When used in these Terms and Conditions, "we" and "our" mean DHFL Pramerica and "you" and "your" refers to any individual, company, or legal entity that accesses or otherwise uses this website.

Neither DHFL Pramerica Mutual Fund, DHFL Pramerica Asset Managers Private Limited and DHFL Pramerica Trustees Private Limited nor the products/ services /schemes of DHFL Pramerica Mutual Fund offered / proposed to be offered hereunder have been/will be registered in any jurisdiction outside India.

 
India Only

This website and the services and products described and information provided through this website are directed to and are intended to be made available only to Resident Indians, Non-Resident Indians (NRIs) / Persons of Indian Origin (PIO) [other than those NRIs /PIOs residing in the United States of America, Canada and Financial Action Task Force - Non-Compliant Countries and Territories] and Foreign Institutional Investors (FII) registered with SEBI, and are not intended for distribution to, or use by, any person in any other country or any jurisdiction where such distribution or use would be contrary to law or regulation or that would subject DHFL Pramerica to any registration requirement within such jurisdiction or country.

Persons who access this website do so on their own initiative, and are responsible for compliance with applicable local laws and regulations. Software and other materials from this website may be subject to export controls and may not be downloaded or otherwise exported to any country or anyone prohibited by law. DHFL Pramerica prohibits your downloading or exporting of software or other material from this website in violation of any applicable Indian law and/or the laws of your resident country. By downloading software or other material from this website, you represent and warrant that you are able to do so in full compliance with the applicable laws of India and your resident country.

 
Additional Terms

DHFL Pramerica offers products and services available through portions of this website. These terms and conditions apply only to your use of this website and Content, and they do not apply to your use of any products or services offered by DHFL Pramerica. We have established or will establish additional or different terms and conditions for various products and services offered. In many instances, DHFL Pramerica’s products or services involve sophisticated financial instruments or assets that are regulated by Securities and Exchange Board of India. You agree to review all applicable terms and conditions relating to DHFL Pramerica products, services and the Schemes of DHFL Pramerica Mutual Fund detailed in the Scheme Information Document (SID) / Key Information Memorandum (KIM) of the respective Schemes read with the Statement of Additional Information (SAI) of DHFL Pramerica Mutual Fund. In the event of any conflict between the terms and conditions on this website and SAI / SID/ KIM, the terms and conditions as per SAI and the respective SID /KIM shall prevail.

In certain jurisdictions, the SAI and SID may be subject to registration requirements and, accordingly, persons who download or obtain copy of SAI and SID/KIM of any scheme of DHFL Pramerica Mutual Fund from this website are required to inform themselves about, and to observe, any such restrictions. No persons downloading copy of any SAI and SID/KIM or any application form of any Scheme of DHFL Pramerica Mutual Fund in such jurisdiction may treat such SAI and SID/KIM or Application Form as constituting an invitation to them to subscribe for Units of DHFL Pramerica Mutual Fund, nor should they in any event use any such application form, unless such an invitation could lawfully be made to them in the relevant jurisdiction and such application form could lawfully be used without compliance with any registration or other legal requirements. Accordingly this website and/or SAI and SID/KIM or any application form of any scheme of DHFL Pramerica Mutual Fund downloaded from this website does not constitute an offer or solicitation by anyone in any jurisdiction in which such offer or solicitation is not lawful or in which the person making such offer or solicitation is not qualified to do so or to anyone to whom it is unlawful to make such offer or solicitation. It is the responsibility of any persons who browse this website and wishing to apply for Units through this website, to inform themselves of and to observe, all applicable laws and Regulations of such relevant jurisdiction.

 
Online Account Access

DHFL Pramerica may grant you access to an online transaction facility to subscribe to or redeem / transact in the Units of the Schemes of DHFL Pramerica Mutual Fund through this website and other electronic media, such as telephone systems, personal data assistance devices and interactive response systems from time to time (collectively, the "Online Transaction Facility"). DHFL Pramerica may issue /assign you a Personal Identification Number ("PIN") and/or any other identification ("ID") and/or password so as to enable you to access the Online Transaction Facility. You are responsible for safeguarding the confidentiality of any such PIN/ID/password and any access gained to the Online Transaction Facility with the PIN / ID / password assigned to you will be deemed to be made by yourself.

You agree to accept responsibility for all activities occurring under your PIN/ID/ account or password that are due to your conduct, inaction, or negligence. If you disclose your account numbers, PINs, IDs, and/or passwords to any person(s) or entity, you assume all risks and losses associated with such disclosure. If you permit any other person(s) or entity to use your PINs, IDs, passwords, or other means to access your accounts, you are responsible for any transactions and activities executed in your accounts and for any use of your personal and account information by such person(s) or entity.

If you believe someone has unauthorized used or attempted to use your PINs, IDs, passwords without your permission, or that any other unauthorized use or security breach, loss or theft has occurred, you agree to immediately notify us.

 
Password Protected Areas

Access to and uses of password-protected and/or secure areas of the website are restricted to registered / authorized users only. You may not obtain or attempt to obtain unauthorized access to such parts of our website, or to any other protected materials or information, through any means not intentionally made available by us for your specific use. Unauthorized individuals attempting to access, or actually accessing, these areas may be subject to appropriate legal action.

 
Do Not Rely on This Website for Your Financial Decisions

The Content on this website is for convenience and information purposes only. You should consult your financial, tax and legal advisors, and independently verify all Content provided through this website before you make decisions. Nothing on this website constitutes an offer to sell or buy any product. Nothing on this website should be construed as rendering tax, legal, investment, or accounting advice. The posting of any prospectus (SAI / SID /KIM) or any other information on this website is not a recommendation or opinion for you to buy or sell any product or participate in any transaction.

 
Suitability and Appropriateness

The financial products / schemes mentioned in the website may not be suitable or appropriate for all investors or in all geographical areas. Your particular needs, investment objectives and financial situation may differ from the underlying objective of the Schemes of DHFL Pramerica Mutual Fund. You must make your own independent decisions regarding any securities or financial instruments mentioned herein. The fact that DHFL Pramerica may have made investment opinions and other information available to you through this website, neither constitutes a recommendation nor a representation that any financial instrument is suitable or appropriate for your needs. You should independently consider whether an investment strategy or the purchase or sale of any product is appropriate for you in the light of your particular investment needs, objectives and financial circumstances.

 
Ownership and Use of Content

All of the information and content on this website, including, but not limited to, all text, analyses, reports, articles, graphics, software applications, video and audio files and photos, trademarks, service marks and trade dress ("Content") is owned or licensed by DHFL Pramerica. The Content is protected worldwide by applicable intellectual property laws. You may make and use printouts of the Content for your personal, non-commercial use only, provided that the printouts retain all copyright, trademark, and other proprietary notices. You may not copy, transmit, distribute, modify, publicly perform, reuse, sell or display any of the Content for any public or commercial purpose except with the prior written consent of DHFL Pramerica or the owners of the materials, which they may issue in their sole discretion. You may not use the Content in any other website or in a network computer environment, including framing the Content within another website. Except for the limited use rights expressly provided in this paragraph, all rights in Content are reserved.

DHFL Pramerica, DHFL Pramerica Financial, DHFL Pramerica Mutual Fund, DHFL Pramerica Asset Management, the Rock Logo are proprietary service marks and may not be used without the permission of the owner. DHFL Pramerica Financial is the trade name used in India and select countries by Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States of America, which is the sponsor of DHFL Pramerica Mutual Fund. All other trademarks, service marks, trade names, logos and icons, registered or not, are the property of DHFL Pramerica Financial, its affiliates, or third parties which may be indicated. Other materials, including video, sound recordings and images, on this website are a copyright of or proprietary to DHFL Pramerica Financial or are used with the consent of the owner. Except when included in any authorized printouts of the Content, you are not authorized to make any other use of DHFL Pramerica's marks, including, but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by DHFL Pramerica. PFI is not affiliated in any manner with Prudential plc, a company headquartered in the United Kingdom.

 
Links

Links from this site to any non-DHFL Pramerica/third party websites are provided for the user's convenience only and solely as pointers to information on topics that may be useful to users of this website. DHFL Pramerica has no control over the content on such non-DHFL Pramerica websites and does not review these third-party sites, nor does the provision of a link imply any endorsement of, or association with such non-DHFL Pramerica/third party sites. Your linking to any websites from this website is at your own risk. Subject to the terms of applicable service or other agreements, we will remove any link from this website upon request from the owner of the linked website. Please call our Information Technology department at +91 22 61593000 to submit such a request.

 
Availability

Not all of the products or services described on this website are offered in all geographic areas. Your eligibility for particular products or services is subject to the terms and conditions specified in the respective Scheme Information Document of DHFL Pramerica Mutual Fund and final determination and acceptance by DHFL Pramerica.

 
Potential Disruption of Service

You shall be responsible for obtaining and maintaining all telephone, modem, computer hardware, software, and other equipment needed to access and use this Website.

  • Access to this Website may from time to time be unavailable, delayed, limited or slowed due to various factors beyond our control, which may include, but not limited to :
  • hardware failure, including among other things, failures of computers (including your own computer), servers, networks, telecommunication lines and connections, and other electronic and mechanical equipment;
  • software failure, including among other things, bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content; overload of system capacities;
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  • interruption (whether partial or total) of power supplies or other utility of service;
  • strike or other stoppage (whether partial or total) of labor;
  • governmental or regulatory restrictions, exchange rulings, court or tribunal orders or other human intervention; or
  • any other cause (whether similar or dissimilar to any of the foregoing) whatsoever.
 
WARRANTY DISCLAIMER

We strive to provide accurate and up-to-date material on this website. However, we make no warranties or representations as to the accuracy or timeliness of the Content. Your use of this website and Content is at your own risk. Content may become inaccurate as a result of developments after its publication on this website. DHFL Pramerica assumes no responsibility to keep Content current or to correct inaccuracies or errors in Content. The Content on this website and the operation of it are provided "as is" and for informational purposes only, and DHFL Pramerica disclaims all representations or warranties of any kind, either express or implied, including warranties of merchantability, fitness for particular purpose, title, non-infringement, accuracy, completeness, and timeliness. Certain jurisdictions may not permit certain disclaimers of warranties. In such case, we disclaim warranties to the fullest extent permitted by the applicable law.

 
Your Responsibility for Security

DHFL Pramerica does not warrant that the website will operate error free or is free from viruses, worms, Trojan horses, or other destructive or harmful code. DHFL Pramerica assumes no liability or responsibility for any damages to you, your computer, or other property due to your access to, use of, or downloading of Content. If you download or copy Content from this website, you are responsible for taking all reasonable precautions necessary to ensure the security and integrity of your computer and systems, including employing current virus protection software.

 
NO LIABILITY

In no event shall DHFL Pramerica or any other party involved in creating, producing, or delivering this website or Content on DHFL Pramerica's behalf be liable for any direct, incidental, special, consequential, indirect, lost profits, loss of business or data, or punitive damages arising out of your access to, or use of, or inability to access or use, this website or any Content, or the performance of any product on this website.

 
Additional Information

All information, other than personal information subject to DHFL Pramerica's Internet Privacy Policy, submitted to DHFL Pramerica through this website or any related DHFL Pramerica website is the property of DHFL Pramerica. DHFL Pramerica is free to use any ideas, concepts, know-how, or techniques that you may submit to DHFL Pramerica through this website for any purpose, including, but not limited to, improving our services. We are not subject to any obligations of confidentiality regarding any submitted information except as specified in DHFL Pramerica's Internet Privacy Policy, as set forth in any additional terms and conditions relating to specific products or services, or as otherwise specifically agreed or required by law.

 
Changes

DHFL Pramerica reserves the right to add, amend, revise, suspend or cancel, in whole or in part, any of the services being provided on this website and change the Content on this website and these Terms and Conditions from time to time at any time without prior notice. The changes may include superseding terms and conditions or specific notices. Any addition, suspension, revision, amendment, cancellation or suspension shall be effective and binding on users. YOU SHOULD REVIEW THESE TERMS AND CONDITIONS FROM TIME TO TIME TO BE AWARE OF ANY CHANGES THAT ARE MADE. Your continued use of this website constitutes your acceptance of any change or update, all of which shall become controlling when posted.

 
Privacy

DHFL Pramerica respects your privacy, and is committed to protecting the same. We provide this privacy policy to tell you how we do that in relation to your interaction with this Website. This privacy policy only applies to this website (i.e.,http://www.pramericamf.com) and not to any linked third party sites. You may review DHFL Pramerica's Internet Privacy Statement at http://www.DHFL Pramericamf.com/privacy/ To learn about the privacy policy of a linked site, please refer to the privacy statement of that site.

 
Cautionary Language Regarding Forward-Looking Statements

All Content, together with information filed and furnished with the Securities and Exchange Board of India and any oral information provided by DHFL Pramerica executives that relates to DHFL Pramerica's future performance or financial results are considered forward-looking statements. These forward-looking statements involve uncertainties that could cause actual performance or results to materially differ, and readers are cautioned not to place undue reliance on them.

 
Governing Law

These Terms and Conditions shall be governed by, and construed in accordance with, the laws of India. Any action against DHFL Pramerica arising from or relating to your access to and use of the website and the provisions of these Terms and Conditions of use must be brought by you in court located in Mumbai, India. You consent to the jurisdiction and venue of the courts located in Mumbai, India, for the adjudication of all claims by DHFL Pramerica against you arising from or relating to your access to and use of the Website and the provisions of these Terms and Conditions.

 
Termination

DHFL Pramerica reserves the right in its sole discretion to terminate or restrict your use of all or any part of the website, without notice, for any or no reason, and without liability to you or anyone else. The Terms and Conditions relating to Ownership and Use of Content, Indemnification, Limitation of Liability, Warranty Disclaimer, Limitation of Liability, and Governing law shall survive any termination.